Get help with Outlook com
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Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. For a short intro about how to access and read the Event Viewer in Windows, see this Quick Tip. If these methods dose not work, you can also try a third party tool, Kernel for Outlook PST Repair tool. If anyone finds a more permanent solution, I would appreciate it.

A damaged or corrupted Outlook user profile is a common reason for "Outlook won’t open" errors. Creating a fresh profile can provide a clean slate for Outlook to start. Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Are you having trouble starting Outlook or receiving step-by-step Outlook troubleshooting "Cannot start Microsoft Outlook. Cannot open the Outlook window" error messages?

If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Despite the various avenues mentioned, the problem is identified only on RDS 2016 step-by-step Outlook troubleshooting (5 servers) with Office 2016. Curiously, there are no issues with PCs running Windows 10 or 11 and Outlook 2016, all within the AD. I initially had a script to remove the entire Outlook folder if date created was before the date of implementation. I’ve modified this to remove the above autodiscover records on user login as a temp workaround.

For more information, please see Access to Microsoft 365 email and applications by audience. For information about Microsoft 365 storage quotas, please see Microsoft 365 storage quotas and information. The folder may have been deleted or the server where the folder is stored may be unavailable. You don't have appropriate permission to perform this operation. MAPI does not validate that a provider's DLL that it is requested to load is registered correctly in MapiSVC.inf or even that it comes from the local machine.

Be aware that if you are connecting to an Exchange Server mailbox, your mailbox or your email messages are already being scanned by antivirus software on the server. For more information, see You may experience application pauses if you have a large Outlook data file. Optionally, if you have a Microsoft Exchange online archive, you can move items to that archive or create retention policies to automatically dispose of older items.

If you are using Outlook on a PC, you can check to see what is currently permitted by your computer or try to reset the Credential Manager and remove any old passwords. The Credential Manager step-by-step Outlook troubleshooting is where Windows stores passwords and login information on your computer. It acts as a vault with specific settings and permissions you can adjust. You should be able to go to Outlook via a web browser and reset your password. There are a number of reasons this issue arises, which makes it even more infuriating.

Occasionally, that profile can become corrupted. You can determine if it's corrupted by creating a new profile and changing which profile is used when Outlook starts. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you. Hello, despite my new attempts with 80 users, I am resetting the registry keys for 3 to 4 users per day… Have you found a solution?

Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. You can use step-by-step Outlook troubleshooting Microsoft Support and Recovery Assistant to diagnose both Calendar and Mail issues that affect Outlook. To download and install the Assistant, see About Microsoft Support and Recovery Assistant. In some cases, an Outlook messaging profile may be misconfigured.

To install the latest Windows and Office updates, click the link below. See and manage the tasks in the selected list from this window. Right-click a task for a list of options, or select a task to see and manage its details. Shows contacts or contact lists depending on what you selected in the left pane. Select a contact or contact list to view details in the contact card on the right. You can also select multiple contacts—for example, to send an email to the selected contacts.

In the Search box, type the name or email address of a person or a keyword you want to search for, and press Enter or select . To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. We are aware that some users may not be able to receive email from Gmail accounts. We're aware of an issue where some users see the error message "Your message can't be displayed right now".